Contact us
Last updated: November 9, 2026
Written records suit us better than conversations that cannot be checked afterwards, so this page carries neither a phone number nor a contact form.
Use [email protected] to flag a text error, a dead link, confusion over privacy or cookies, or a page claiming to be us.
Account, payment and bonus questions
Such issues are the gaming platform's responsibility, not something we take on. Live chat inside your account is the fastest channel for everyday questions; the platform's own support address is the right one for documents and formal complaints. We simply have no access to accounts from this website, so an email to us cannot reopen an account, release a withdrawal, or restore a bonus.
What to include
- Tell us the email tied to the account, which lets us track down the case.
- State your time zone alongside the exact date and time.
- Visible problems are best shown with a screenshot.
- If money is the issue, give us the transaction reference.
Supply those four pieces of information and a case is normally quick to check. A day is lost when these are absent, since the first reply just asks you for them.
Response times
No specific hour count is guaranteed on this page. Depending on when you write, it varies, and an assurance nobody can keep in the small hours of the night achieves less than silence would. We answer in the order messages arrive.
Complaints
When support offers no solution, keep its reply in writing and file a formal complaint with the platform. Licence details were not available at our last check, so the platform's complaints procedure and its terms are the reference point.
No email from us will ever ask for a password, card number or one-time code. Anyone acting on our behalf follows the same rule. 18+ only.