Contact us
Last updated: 11 November 2026
We have skipped both a contact form and a phone number here, preferring the written trail that a conversation cannot provide.
Send anything about this website, be it a text error, broken link, privacy or cookie question, or an impostor page, to [email protected].
Account, payment and bonus questions
The gaming platform is where this kind of thing gets resolved, not us. Routine, day-to-day queries move fastest through your account's live chat, but formal complaints and any documents need the platform's own support address instead. No account can be unlocked, no withdrawal released and no bonus restored by emailing us, since we lack account access from this side.
What to include
- The registered account email, needed to locate the relevant case.
- Note the precise moment it happened, date, time and your time zone.
- A screenshot for any problem you can actually see on screen.
- For payment questions, include the transaction reference.
With that set of four items, a case is normally checkable right away. Leaving them out results in a first reply that only requests them, costing an extra day.
Response times
This page makes no promise about a set number of response hours. Response speed shifts with the hour, and a guarantee that quietly falls apart around 3am does more damage than simply offering none. The order we reply in matches the order messages come in.
Complaints
If support cannot fix the problem, get the answer in writing and use the platform's complaints procedure. We could not find licence or regulator details for Donyell Malen Casino, so that procedure is the place to start.
Neither your password nor a card number nor a one-time code will ever be requested from us via email. That rule applies just as much to anyone writing for us. 18+ only.